Committee → Grievance Redressal Committee

About Grievance Redressal Committee

The Grievance Redressal Committee is responsible for addressing complaints lodged by students and resolving them as needed. Students can submit their grievances related to both academic and non-academic matters within the campus through the online platform or the Grievance Box.

Objectives

✔ Develop a responsive and accountable attitude among all stakeholders to maintain a harmonious educational atmosphere within the institute.

✔ Uphold the dignity of the college by ensuring a strife-free environment on campus, promoting cordial relationships between students, as well as between students and teachers.

✔ Encourage students to express their grievances and problems openly and honestly, without the fear of being victimized.

✔ Advise students to respect each other's rights and dignity, and to exercise utmost restraint and patience whenever conflicts arise.

✔ Advise students to refrain from inciting others against fellow students, teachers, or the administration.

✔ Advise all staff members to be supportive and compassionate toward students, avoiding any vindictive behavior toward them for any reason.

Roles and Responsibilities

✔ To accept written grievances from students related to the system.

✔ To create and implement a mechanism for addressing the reported grievances and take necessary actions.

✔ To listen to, record, and scrutinize grievances submitted by staff members.

✔ To address grievances based on the authenticity and severity of the issues raised.

✔ To forward the grievances to the concerned departments, including maintenance, transport, academics, amenities, etc.

✔ To convene regular meetings to discuss the resolution status of the grievances.

✔ To follow up on these matters at regular intervals until their final resolution.

✔ To maintain strict confidentiality, if necessary.

Functioning of Student Grievances :

The student grievance mechanism in a college is a structured process that enables students to voice their concerns, complaints, or issues related to academics, facilities, faculty behavior, or administrative services.

1. Submission of Grievance

Students can submit their grievances in written form (through a complaint box or grievance cell) or via an online portal.

2. Categorization of Grievances

✔ Academic issues (marks, exam-related complaints).

✔ Infrastructure problems (hostel, library, classrooms).

✔ Financial issues (fees, scholarships).

✔ Miscellaneous (transport, cafeteria, etc.).

3. Investigation and Resolution

✔ The GRC investigates complaints by gathering evidence, conducting inquiries, and speaking with the individuals involved.

✔ A resolution is then proposed, which may include counseling, disciplinary action, or policy changes.

4. Follow-up and Implementation

✔ The institution ensures that the resolution is implemented and takes steps to prevent similar issues from arising in the future.